Accessibility Statement for Northshore Custom Signs & Graphics — Equal Access for All Customers
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Northshore Custom Signs & Graphics is committed to ensuring digital accessibility for people with disabilities. We continually work to improve user experience for everyone and apply relevant accessibility standards to our website and services throughout the North Shore Massachusetts region.
Our Accessibility Commitment
Web Content Accessibility Guidelines (WCAG) 2.1
Our website aims to conform to WCAG 2.1 Level AA standards including:
- Alternative text for images and graphics
- Sufficient color contrast ratios and keyboard navigation
- Readable text content and predictable functionality
- Compatible with assistive technologies including screen readers
Physical Facility Accessibility
Our Peabody office facility features:
- Accessible parking spaces near main entrance
- Wheelchair-accessible entrance and pathways
- Accessible restroom facilities and clear wayfinding signage
- Adequate lighting and contrast for visual accessibility
Service Accommodations
We provide accommodating services including:
- Flexible meeting locations for consultations
- Alternative communication methods (email, text, phone)
- Large print materials and extended decision-making time
- Companion or interpreter accommodation during meetings
Accessibility Features & Support
Website Accessibility Features
- Logical heading structure and descriptive page titles
- High contrast color schemes meeting WCAG standards
- Clear labels associated with all form fields
- Skip-to-main-content links for keyboard users
Assistive Technology Support
Compatible with common assistive technologies:
- Screen readers including JAWS, NVDA, and VoiceOver
- Full keyboard accessibility for all interactive elements
- Voice recognition software compatibility
- Mobile accessibility with responsive design
ADA Compliant Signage Services
When designing and installing signage, we provide:
- Braille and raised character options for interior wayfinding
- Appropriate mounting heights for wheelchair accessibility
- Proper contrast ratios and tactile elements where required
- Universal design principles with clear, readable fonts
Testing & Continuous Improvement
Regular Accessibility Audits:
- Automated testing using accessibility scanning tools
- Manual testing with keyboard-only navigation
- Screen reader testing and color contrast verification
- Mobile accessibility testing on various devices
User Feedback Integration: We actively seek feedback through surveys, direct feedback channels, user testing sessions, and continuous improvement based on real-world usage.
Feedback & Support Services
Accessibility Feedback & Reporting
We welcome feedback about accessibility barriers:
- Email: accessibility@northshorecustomsigns.com (monitored daily)
- Phone: (617) 417-1160 (ask for accessibility coordinator)
- Response within 2 business days with action plan within 5 business days
Accessibility Feedback & Reporting
If you encounter accessibility barriers:
- Information provided in alternative formats
- Phone consultations replacing website interactions
- In-person meetings at accessible locations
Accommodation Requests
We provide reasonable accommodations including:
- Flexible meeting locations and extended timelines
- Alternative communication methods and documentation formats
- Special installation considerations for accessibility requirements
- No additional fees for reasonable accommodations
Legal Compliance & Resources
Compliance Standards:
- Americans with Disabilities Act (ADA) requirements
- Section 508 standards where applicable
- Massachusetts Architectural Access Board requirements
- State and local accessibility ordinances
External Resources:
- Web Content Accessibility Guidelines (WCAG)
- Americans with Disabilities Act information
- Massachusetts Office on Disability resources
- Local North Shore accessibility services connections
Data Security Measures
- Technical safeguards: encryption and secure systems
- Physical security: facility and document protection
- Operational security: employee training and incident response
- Access controls: limited access based on job responsibilities
Contact Our Accessibility Coordinator
For accessibility questions, feedback, or accommodation requests:
Phone: (617) 417-1160
Email: info@northshorecustomsigns.com
Address: 9 Centennial Dr #202, Peabody, MA 01960
Hours: Monday - Friday, 8:00 AM - 5:00 PM For more information about our offerings, feel free to reach out during business hours. You can also visit our website to explore our portfolio and request a service quote tailored to your needs. We look forward to assisting you with your signage projects!
Alternative Contact Methods: TTY/TDD available upon request, Video Relay Service calls accepted, written communication preferred for complex issues.
Service Areas: Salem, Beverly, Peabody, Danvers, Lynnfield, Newburyport, and throughout North Shore MA, Southern NH, and Southern ME. In addition to our extensive service coverage, we prioritize clear communication with our clients regarding our processes and policies. For a comprehensive understanding of what to expect, please refer to our terms of service overview, which outlines all relevant details. We strive to ensure that our customers feel informed and confident every step of the way.
This Accessibility Statement reflects our ongoing commitment to providing equal access to information and services for all customers throughout the North Shore Massachusetts region.
Contact: (617) 417-1160 | Visit our office at 9 Centennial Dr #202, Peabody, MA 01960